Order preparation

Orders are usually dispatched within 2–3 business days. Inventory stocktaking, out-of-stock items or other stock-related circumstances may require additional preparation time. Out-of-stock items may take longer while we wait for replenishment. Thank you for your understanding.

Out-of-stock, bulk and custom orders

Out-of-stock items, bulk orders and custom orders may take longer to dispatch. If you need delivery by a particular date, please contact us before ordering with the product name, quantity and delivery destination.

Shipping fees and delivery times

Shipping fees

Shipping fees vary by destination. Add your items to the cart and enter your delivery address at checkout to see the shipping fee. Please check the amount before confirming your order.

Delivery estimate

Delivery usually takes approximately 4–7 days after dispatch. Customs clearance and shipping conditions may cause delays. These times are estimates; thank you for your understanding.

Date & time requests

We cannot accept requests for a specific delivery date or time slot.

Track your shipment

You can track your shipment using the tracking number provided by email. If you cannot find your tracking information or have questions about your shipment, please contact us with your order number.

Check or change your delivery address

Before ordering, please check that the delivery address, postal code, recipient name and contact details are correct.

If you notice an address error after ordering, please contact us as soon as possible with your order number and the correct delivery address. Depending on the shipment status, we may be unable to make changes.

If you are unsure whether we can ship to your country or region, please contact us before ordering.

International shipments

Any import duties, import taxes and customs clearance fees for international shipments are the customer's responsibility.

Delays and reshipping

Delivery delays

Weather and traffic conditions may delay delivery. Deliveries to remote islands and certain other areas may take longer than usual.

Reshipping costs

If a shipment is returned because of an incorrect address or the recipient's absence, you may be responsible for the reshipping cost.

Damaged, delayed or lost shipments

If your order arrives damaged or has not arrived after the estimated delivery period, please contact us first with your order number and details of the issue.

For damaged shipments, please prepare photos showing the product and outer packaging, and retain the product, box and packing materials until the review is complete.

Damage or loss during shipping will be handled in accordance with the shipping carrier's policies.

Returns and exchanges

Please refer to our Return and refund policy for the conditions of returns and exchanges. If you receive an incorrect item or have a product-quality concern, please contact us with your order number and details.

Return and refund policy